If you are unsatisfied with your purchase, you may return unused items to our warehouse for a full refund within 30 days. Please contact us at xyhook.gou@gmail.com for the return before sending the item back. Kindly note that customers are responsible for all return shipping charges except for the wrong or defective item.

Please note that items sent back to us without first requesting a return will not be accepted.

Wrong Item Received

If you received the wrong product from what you ordered, please contact our customer support team with photos/videos of the incorrect item.

Return Defective Items

If you received a defective item, you can send it back in its original packaging for a free replacement. You will need to provide photos and videos showing the defect(s) of the product.

*NOTE: We strongly recommend obtaining and saving your return tracking number until you receive confirmation of your refund.

Replacement Process

Replacements are treated the same way as that of new orders. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

*NOTE: The warranty period for replacements is still based on the original order.

Refund Timeline

Once we receive and check the returned item, we will process your refund within 2 business days and apply it to your original payment method. Please allow up to 7-10 business days for the credit to appear on your account, depending on your credit card company.

Return Address

WHPHZOT
7515 N. Leadbetter Rd.
Portland
OR
97203